Arcadia Online Delivery / Collections

Sine 1990 we have been safely delivering products to our satisfied customers all over South Africa. If however you are not completely happy with an item purchased from us, you are free to return it within 90 days for a replacement or a full refund.

Delivery Options

How long will it take to receive my order?

All our products are kept in stock at our warehouse and we make every effort to process and dispatch orders immediately upon receipt. The average time for parcels to arrive at your door is between 3 to 5 working days from when you place your order, depending on where we are delivering to. Please provide your street address details when you place your order. Regrettably we do not deliver to a PO Box.

Door-to-Door Delivery -"Courier"

Arcadia Online deliver directly to your “Door” from our warehouse in Cape Town to anywhere in South Africa. All delivery and tracking details are supplied to you by email when your order is ready to leave our warehouse.

Please note: Our delivery service is by “Door-to-Door” Courier and we therefore require your street address details when you complete your order. Regrettably we do not deliver to a PO Box.

Cape Town Customer Order Collection

Customers who live in the Cape Town area are welcome to collect their order from our warehouse on the corner of Okavango & Old Paarl Road, Brackenfell. This option will be made available to you in the "checkout" process. Please Note:When placing your order, please ensure you select the correct option to avoid any delays.

Customers will receive an e-mail from one of our Customer Service representatives notifying them that their order is ready for collection.

Click here for address details and directions

Collection Times: Monday to Thursday between 09:00 and 16:30 and 09:00 to 15:30 on Fridays (excluding public holidays). If you cannot arrange to collect within these times, please contact Customer Service on 086 027 2234 or email customerservice@arcadiaonline.co.za and we will do our best to make alternative arrangements.

How To Track Your Order

Once your order is ready to be dispatched, you will receive an e-mail with tracking details, see example below. If at any stage you are uncertain of anything, please contact Customer Service.

Example:

DOOR-TO-DOOR DELIVERY

Your order has been collected and will be delivered to the following address:

Contact Person: John Smith
Contact Number: 072 123 4567

Delivery Address:
22 Valley Street, Hout Bay
Cape Town
Western Cape
7141
South Africa

The tracking number for your order is AR0097495

To track the delivery status of your order please click here and enter the tracking number above in the space provided.

Please allow some time for the status of the shipment to correctly display at the above address.

Please note:

  • The fulfilment and then shipment begins once your payment has been authorised. Meaning, the bank gives us an authorisation code for a credit / debit card transaction, internet transfers once the funds reflect in our bank account.
  • Working days are defined as Mondays to Fridays, excluding Public Holidays

If at any stage you are uncertain of anything, please contact Customer Service on 086 027 2234 or email customerservice@arcadiaonline.co.za .

Items Missing or Damaged

Please contact our Customer Service team immediately on 086 027 2234 or email customerservice@arcadiaonline.co.za . Remember to have your order number on hand and one of our team will be happy to assist you.

Deliveries Outside of South Africa

At the present moment we unfortunately do not deliver / ship outside of South Africa

Returns and Exchanging Items

Can I return items?

Arcadia Online, have a 100% money back guarantee policy that will ensure that no matter what, you can return the item purchased from us within a period of 90 days from date of purchase. Simply contact us on 086 027 2234 or email us at customerservice@arcadiaonline.co.za. Please remember to contact us before returning an item so we can arrange to have the item collected at no expense to yourself.

Exchange or Replacement of an item!

Customers who wish to have an item replaced, should it be damaged or need a different size should please contact our customer service department on 086 027 2234 or email us at customerservice@arcadiaonline.co.za.

We will arrange for the parcel to be collected from you, at our expense. It is important that you return the tax invoice to us, stating on it the reason for returning your goods and that you would like a replacement.

How to return an item ordered.

Customers who wish to return an item ordered should please contact our customer service department on 086 027 2234 or email us at customerservice@arcadiaonline.co.za. We will arrange for the parcel to be collected from you, at our expense.

It is important that you return the original tax invoice to us, stating on it the reason for returning your goods and that you want a refund. Please ensure that you provide us with the bank details on the tax invoice:

  • Initials and Surname
  • Bank
  • Account Number
  • Account Type
  • Branch
  • Branch code

We will refund the money into your account once we have received the returned goods and the completed invoice document.

Money Back Guarantee

Our Commitment
Money Back Guarantee

We stand behind every product we sell with our unconditional money back guarantee. That’s why you can always feel confident and secure when ordering from Arcadia Online. If you are not 100% satisfied with the item(s) you've ordered from us, you can return it within 90 days from date of purchase and we’ll be happy to replace it or refund you the cost of the item(s) – simply contact us on 086 027 2234 or email us.

Please remember to contact us before returning an item so we can arrange to have the item collected at no expense to yourself.

Please feel free to e-mail us at customerservice@arcadiaonline.co.za or simply phone 086 027 2234 and our friendly customer service will be delighted to assist you. Our office hours are Monday to Thursday between 08:30 and 17:00 and 08:30 to 16:00 on Fridays.

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